FREQUENTLY ASKED QUESTIONS

How do I track my order?

A tracking number will be provided to the email provided at checkout once your order has been transmitted. If you have not received a tracking number, please make notice of the transmit timeframe that is provided & double check your junk/spam folder. If a problem still occurs, please contact us at laderaproductions@outlook.com.

How long does it take for my order to be processed?

Please allow us 2-3 days for your order to be processed. We strive to ensure that orders are shipped as soon as possible.

What is the return policy?

Our return policy states that all sales are final. However, if there is a problem with your product upon arrival, please reach out to us at laderaproductions@outlook.com.

Can I cancel my order?

Unfortunately, your order cannot be cancelled after it is processed. However, if there is an inaccuracy with shipping details, please reach out to redirect us at laderaproductions@outlook.com.